n order to realize the purpose of "customer service, customer responsibility, customer satisfaction", the company made the following commitment to product quality and service:
One of our company, to ensure that all production processes will be in strict accordance with the ISO9001 quality assurance system, both in product design, product manufacturing, production inspection process will be closely linked, the owners and users, feedback information, and always welcome users and owners to visit our company.
Equipment and products two, supporting key projects, ensure delivery according to the contract requirements, the need for technical services, will send professional and technical service personnel to participate in commissioning acceptance and installation guidance, until the normal operation of equipment.
Three, ensure to provide users with excellent pre-sale, sale and after-sales service, pre-sale to the user a comprehensive introduction to the performance of the product and the use of methods, and provide relevant information. It is necessary to invite the buyer to participate in the technical design review.
Four, according to the needs of users for the needs of the equipment installation, commissioning, use, maintenance of technical training. Focus on the quality of user tracking, user access, according to user needs in a timely manner, and constantly improve product performance, improve product quality.
Five, equipment (products) twelve months of operation for the warranty period, the warranty period for the quality problem by Credit Suisse communications, and the product of "Three Guarantees" (repair, replacement, Bao Tui).
Six, more than the "three pack" period of products, to ensure the provision of repair parts and according to customer needs to do the maintenance work. For parts and parts of the product to provide ex factory price concessions.
Seven, after receiving the user to reflect the quality of the information, within 2 hours to reply or send service personnel, as soon as possible to reach the scene, so that users are not satisfied, the service does not stop.